Painting and Decorating Privacy Policy

Last updated: September 2026

1. Introduction to Painting and Decorating Privacy Policy

Artur Ovod trading as APpartners Painting & Decorating (“APpartners”, “we”, “us” or “our”) respects the privacy of customers, prospective customers and other people we deal with.

For UK data-protection purposes, the data controller is Artur Ovod trading as APpartners Painting & Decorating.

This Privacy Policy explains what personal information we may collect, where it comes from, why we use it, who it may be shared with, how long it may be kept, and the rights you have in relation to your information. It also explains how we deal with project photographs, workmanship records, website information and cookies.

You can contact APpartners about privacy or data-protection matters by:
Telephone: 07561 470115
Email: info@appaintinganddecorating.co.uk
Contact page: via the Contact page on this website.

2. Who This Privacy Policy Applies To

This Privacy Policy applies to personal information relating to:

- Homeowners and prospective customers
- Tenants or occupiers where relevant to a project
- Builders and main contractors
- Developers and property businesses
- Commercial customers
- Suppliers
- Subcontractors and other trades
- Business contacts
- Visitors to the website
- Anyone communicating with APpartners in connection with painting and decorating work

3. Information We Collect

The information collected depends on the enquiry, customer relationship and project.

Contact information
We may collect:

Name
Telephone number
Email address
Home, property or project address
Business or company name where applicable
Relevant professional contact details

Project information
We may collect:

Areas requiring decoration
Project requirements and agreed scope of work
Surface condition and known defects
Preferred colours, products and finishes
Access arrangements and site requirements
Proposed dates and timescales
Materials or products relevant to the work
Information reasonably required to prepare or amend a quotation

Photographs and videos
We may collect:

Photographs supplied with enquiries or quotation requests
Photographs showing the condition of a property before work begins
Photographs of existing defects or damage
Photographs showing floor protection, masking and other protective measures
Preparation photographs
Work-in-progress photographs
Photographs of completed work

Business and financial records
We may collect or retain:

Quotations and estimates
Deposit records
Invoices
Payment records
Purchase orders
CIS information where applicable
Variations and change instructions
Site instructions
Relevant accounting records

Communications
We may retain:

Emails
Website or contact-form enquiries
Telephone, text or messaging communications
Notes relating to quotations or projects
Snagging, complaint or dispute correspondence

Website information
Where collected by Wix or connected website services, technical information may include:

IP address
Device and browser information
Pages visited
Referral source
Cookie preferences
Website analytics information

APpartners only uses technical information made available through the website and connected services.

4. How We Collect Information

APpartners may obtain personal information:

Directly from you when you contact us or provide information
Through website contact or quotation forms
By email
By telephone
Through text or messaging services
During a property or site visit
Through photographs or videos supplied by you
While carrying out work at a property or site
From a builder, main contractor or other business engaging APpartners to work at another person’s property
From a property manager or authorised representative
From another professional contact where reasonably necessary for the project

Where a builder, main contractor or other business provides a homeowner’s, tenant’s or site contact’s details, APpartners uses those details only where reasonably necessary for the project, such as arranging access, confirming work details, communicating about the project or dealing with snagging.

5. Why We Use Your Information

APpartners may use personal information to:

Respond to enquiries
Prepare and update quotations
Arrange property or site visits
Confirm bookings and project dates
Purchase or organise materials and deliveries
Carry out agreed painting and decorating work
Communicate during a project
Record the condition of a property or site
Record existing defects or damage
Record protection and preparation work
Maintain records of work in progress and completed work
Manage variations or additional work
Deal with snagging, complaints or disputes
Issue invoices and record payments
Manage purchase orders and CIS records where applicable
Maintain tax and accounting records
Establish, exercise or defend legal claims where necessary
Protect the legitimate interests of APpartners, customers and relevant contractors
Maintain website security and essential website functionality

Some information may be necessary for APpartners to prepare a quotation, arrange or perform work, or manage an existing project. If reasonably necessary information is not provided, APpartners may be unable to provide the requested quotation or service.

6. Lawful Bases for Processing

Contract or steps before entering into a contract
We may process personal information where necessary to respond to an enquiry, prepare or revise a quotation, arrange a visit, confirm a booking, carry out agreed work, communicate about a project, issue invoices or manage payment.

Legal obligation
We may process or retain information where necessary to comply with legal obligations, including applicable tax, accounting and other statutory requirements.

Legitimate interests
APpartners may rely on legitimate interests where reasonably necessary to operate and protect the business; maintain appropriate project and site records; record existing conditions and defects; record protection and preparation work; demonstrate work carried out by APpartners; deal with snagging, complaints or disputes; distinguish pre-existing damage from damage alleged to have occurred later; respond to incorrect allegations; establish, exercise or defend legal claims; and maintain appropriate business records.

We rely on legitimate interests only where those interests are proportionate and do not unfairly override the rights and interests of the person concerned.

Consent
Consent may be used where appropriate, including for optional promotional marketing, certain publication of photographs containing identifiable individuals, and non-essential website cookies or similar technologies where consent is legally required.

Where processing is based on consent, consent may be withdrawn at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

7. Sensitive Personal Information

APpartners does not normally need or request special-category personal information in order to provide painting and decorating services.

Occasionally, information relating to health, disability or another sensitive matter may be provided voluntarily where it is relevant to access, communication, timing or working arrangements.

APpartners will avoid collecting or recording sensitive information unless it is reasonably necessary. Where such information needs to be processed, it will only be used where an appropriate lawful basis and any additional condition required by UK data-protection law applies.

8. Project Photography & Workmanship Records

APpartners may routinely take photographs before, during and after work to create an accurate factual record of a project.

These photographs may record pre-existing damage; scratches, marks and scuffs; cracks or damaged plaster; defective joinery; damaged flooring or other surfaces; poor or incomplete previous workmanship; defects or damage caused by builders or other trades; existing mess, contamination or site conditions; floor protection, masking and coverings installed by APpartners; preparation work; work in progress; and completed work and finishes.

These photographs are primarily private project and workmanship records rather than marketing photographs.

They may help demonstrate the condition of the property or site before APpartners started work, what protection was installed, what preparation was carried out, work completed by APpartners and the condition of the work at completion.

These records may be particularly important where several trades are working on the same site, where APpartners follows previous contractors, where an existing defect could later be mistaken for APpartners’ work, or where responsibility for damage, site condition or workmanship is disputed.

Records may be retained where reasonably necessary to establish the pre-existing condition of a property, demonstrate protection or preparation, deal with snagging or complaints, resolve disputes, distinguish existing damage from damage caused later, or establish, exercise or defend legal claims.

Taking a photograph does not mean that APpartners accepts responsibility for any damage or defect shown. A photograph may simply record what was present at the time.

Where reasonably possible, APpartners will avoid including identifiable people or unnecessary sensitive or private information in project-record photographs.

9. Portfolio & Marketing Photography

Selected photographs of completed work may be used for the APpartners Painting & Decorating website, portfolio materials, Google Business Profile, Instagram or other social media, and other reasonable promotional material.

Photographs used publicly will be selected carefully and, where reasonably possible, will avoid unnecessarily revealing names, exact addresses, personal correspondence, family photographs, financial information, computer screens or documents, vehicle registration numbers, identifiable children or other clearly private information.

Where a person is identifiable, or publication would reveal significant private information, APpartners will obtain appropriate permission or rely on another lawful basis before publication.

If you would prefer completed-project photographs of your property not to be used for public marketing, you can tell APpartners.

Declining marketing use does not automatically require APpartners to delete separate private condition or workmanship records where there is a lawful reason to retain them.

10. Builders, Contractors & Commercial Clients

Where APpartners works as a subcontractor or for another business, personal and business information used may include:

- Contact names
- Business names
- Telephone numbers
- Email addresses
- Site details and access information
- Purchase orders
- Quotations and estimates
- Invoices and payment details
- CIS records where applicable
- Variations and site instructions
- Photographic records
- Details necessary to coordinate work with other trades

This information is used only where reasonably necessary to manage the project, commercial relationship, work instructions, payments, records, site coordination and any disputes.

Where a builder, main contractor or other business supplies homeowner, tenant or occupier details, APpartners uses those details only for appropriate project purposes, such as arranging access, confirming work details, project communication or dealing with snagging.

11. Sharing Personal Information

APpartners Painting & Decorating does not sell personal information to advertisers or data brokers.

Personal information may be shared where reasonably necessary with:

Website and hosting providers such as Wix
Email or cloud-service providers
Accounting or bookkeeping software and advisers
Banks and payment providers
Suppliers where necessary for a project
Subcontractors or other trades where necessary to carry out agreed work
Professional advisers such as accountants or legal advisers
Insurers where relevant to a claim
HMRC or other authorities where required by law
Courts, legal advisers or dispute-resolution bodies where necessary in connection with a dispute or legal claim

Only information reasonably necessary for the relevant purpose will be shared.

12. International & Cloud Processing

Some website, email, accounting, cloud or technology providers used by APpartners may process or store information outside the UK.

Where this involves an international transfer restricted by UK data-protection law, APpartners will rely on an appropriate lawful transfer mechanism or safeguard where required.

Further information about safeguards relating to a particular service may be requested from APpartners where relevant.

Not all information used by APpartners is necessarily stored physically within the UK.

13. How We Protect Information

APpartners takes reasonable technical and organisational measures to help protect personal information. These may include:

Password-protected accounts and devices
Using reputable service providers
Restricting unnecessary access
Avoiding unnecessary disclosure
Keeping software and devices reasonably up to date and secure

No internet, electronic-storage or cloud system can be guaranteed to be completely secure, but APpartners aims to handle personal information carefully and proportionately.

14. How Long We Keep Information

Different types of information are kept for different periods depending on why they are held.

Enquiries and quotations
Kept for as long as reasonably necessary to deal with the enquiry, provide appropriate follow-up and maintain relevant business records.

Active and completed project records
Kept during the project and afterwards where reasonably necessary for customer queries, workmanship records, snagging, complaints, disputes or potential legal claims.

Condition and workmanship photographs
May be retained where reasonably necessary to demonstrate property or site condition, protection, preparation and completed workmanship, or to help deal with complaints, disputes or potential legal claims.

Invoices, payments, CIS and accounting records
Kept for the periods required by applicable tax and accounting law and guidance.

When information is no longer reasonably necessary and there is no legal or legitimate reason to retain it, it will be deleted or appropriately anonymised. Records are not necessarily destroyed immediately when a project ends where a legitimate or legal reason for retaining them remains.

15. Website, Cookies & Analytics

This website is built using the Wix platform.

The website may use strictly necessary cookies required for security and essential website functions, preference or functional cookies where relevant, and analytics or other optional technologies where enabled.

Strictly necessary cookies may operate without consent where they are genuinely required to provide essential website functionality.

Where consent is legally required, non-essential cookies should not be activated until the visitor has made the appropriate choice through the website’s cookie controls. Continuing to browse the website alone should not be treated as consent.

Visitors can manage applicable cookie preferences through the website’s Cookie Settings controls.

For further information, please see our separate Cookie Policy.

16. Direct Marketing

Routine communications relating to an enquiry, quotation, booking, active project, invoice, snagging, complaint or previously agreed work are service communications and are not the same as optional promotional marketing.

APpartners does not currently operate a regular promotional mailing list.

If optional promotional marketing is introduced in future, it will be handled in accordance with applicable UK privacy and electronic-marketing requirements, and recipients will be given an appropriate way to opt out.

17. Third-Party Websites & Social Media

This website may contain links to external services such as Google, Google Reviews, Instagram or other third-party websites.

When you leave the APpartners website or interact directly with a third-party service, that provider processes information according to its own privacy terms.

APpartners does not control how independent third-party platforms process personal information. You may wish to review the relevant provider’s privacy information before using its services.

18. Your Data Protection Rights

Depending on the circumstances and the lawful basis being used, you may have rights to:

Be informed about how your personal information is used
Access your personal information and receive a copy
Correct inaccurate or incomplete information
Request deletion where the right applies
Request restriction of processing
Object to certain processing
Request data portability where applicable
Withdraw consent where processing is based on consent
Object to direct marketing

These rights do not apply in exactly the same way in every situation. APpartners may sometimes need to retain or continue processing information because of legal obligations, tax or accounting requirements, contractual matters, another person’s rights, or the establishment, exercise or defence of legal claims.

Right to object
Where APpartners relies on legitimate interests, you may have the right to object to that processing. Any objection will be considered in accordance with applicable UK data-protection law.

You have an absolute right to object to the use of your personal information for direct marketing.

19. Access, Correction & Deletion Requests

To exercise a data-protection right, contact APpartners using:
Email: info@appaintinganddecorating.co.uk
Telephone: 07561 470115
The Contact page on this website

Please provide enough information to allow APpartners to locate the relevant records and, where appropriate, identify the project or property concerned.

APpartners may take reasonable steps to confirm the identity of the person making a request before releasing personal information, so that information is not disclosed to the wrong person.

Requests will be dealt with without undue delay and normally within one calendar month once the information reasonably necessary to deal with the request has been received. Where permitted by law, additional time may be required for particularly complex requests, in which case the person making the request will be informed.

20. Complaints & the ICO

If you are concerned about how APpartners Painting & Decorating has used or protected your personal information, please contact us first so that we can investigate the matter and try to resolve it.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data-protection regulator.

21. Children's Information

APpartners Painting & Decorating provides services primarily to adults and does not normally need to collect children’s personal information.

When working in family homes, children may occasionally be present or appear incidentally in the environment. APpartners aims to avoid unnecessarily photographing identifiable children or information relating to them.

Photographs clearly identifying children will not be used publicly for promotional or marketing purposes without appropriate permission from a parent or legal guardian.

22. Automated Decision-Making

APpartners does not currently use solely automated decision-making or profiling to make decisions that have legal or similarly significant effects on customers.

Project assessments, quotations and service decisions are made by people taking account of the property, project requirements and work involved.

23. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time, for example where:

Business practices change
Website technology changes
Service providers change
Applicable legal requirements change

The current version and revision date will be published on this page.

Where a significant change affects how existing personal information is used, appropriate steps will be taken to inform affected people where required.

24. Contact APpartners

If you have a question about this Privacy Policy, wish to exercise a data-protection right, object to a particular use of your information, or want to understand how information relating to your project is being handled, please contact APpartners Painting & Decorating.

Telephone: 07561 470115

Email: info@appaintinganddecorating.co.uk

Online: via the Contact page on this website.